Customer Service
For customer service, contact Craimark Studios, Inc. at support@craimark.com or 1-800-936-2172
Monday - Friday from 9am EST. - 6pm EST. For orders placed after business hours, please call our Toll Free number to leave a message. Your call will be returned the following business day.

Estimating Your Delivery Times

PHOTOGRAPH ONLY: Photograph will ship within 2 days of order.

MATTED PHOTOGRAPH: Matted photograph will ship within 2 days of order.

FRAMED: Framed photograph will ship within 5 days of order.

INTERNATIONAL ORDERS: Please contact our Customer Serivce Team at 01-954-600-8123 (outside U.S.) or 1-800-936-2172 (within U.S.).

Please contact Customer Service with any questions at 1-800-936-2172 or email support@craimark.com.

Shipping
All packages will be shipped by UPS Ground Service.
Being we are shipping Fine Art, ALL deliveries will require a signature. Please have your shipping address where you will be during the estimated time of delivery. If you missed the shipment, contact UPS at:

Customer Service
1-800-PICK-UPS (742-5877)
along with your tracking number.

Our shipping prices consist of the following:

PHOTOGRAPH ONLY: $10 per photo. ~ FREE SHIPPING~

MATTED PHOTOGRAPH: $20 per matted photo. ~ FREE SHIPPING~

FRAMED: $30 per framed photo. ~ FREE SHIPPING~



Standard Ground Shipping Chart ( UPS Ground Service Cart )





Tracking your Order
If you need a tracking number, please email your name, address and order number to tracking@craimark.com. Your order number can be found at the top right hand side of the email order confirmation that was sent at time of purchase.

Payment Options

All orders will only be accepted by a major credit card.  CRAIMARK.COM will appear on your credit card statement. * Florida Residents will be charged 6% sales Tax.

International Orders
We gladly accept international orders. Since our bank does not allow us to accept credit card payments from outside the North America, call or fax us with your order, and we will get back to you quickly with your total, including shipping. Once payment has been completed, we will begin processing your order.

"Send certified cashiers check or money order (USD)"

          Mail Payment to:
          Orders
          Craimark Studios, Inc.
          5379 Lyons Rd. #167
          Coconut Creek, FL 33073

Return Policy
With certain exceptions, we will accept a return for exchange or for refund (less Shipping), provided the item is returned within thirty (14) days from date of shipment.

Any such return must have a valid RMA # which can be retained at support@craimark.com or by calling 1-800-936-2172. Please be sure to add your name, address and order # (order # can be found on your order confirmation email). Returns will not be accepted without a valid authorized RMA number.

A credit will be issued (less S&H), as soon as we receive your return. We highly recommended you send any return with insurance and tracking number. Without proof of delivery we can not be held liable.

If purchased in the United States only - No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All Refunds will be returned to the credit card that was used from initial purchase.

If purchased out side the United States only - No refunds will be provided in the form of cash. Refunds will be returned to the credit card that was used from initial purchase. Certified cashiers checks or money orders will be mailed to you from your original purchase.

       Mail All Returns to:
          Returns RMA# (              )           
          Craimark Studios, Inc.
          5379 Lyons Rd. #167
          Coconut Creek, FL 33073


Custom Order Return Policy
Unfortnitly their are no return on any custom order. Any questions, please email us at: support@craimark.com




Custom Orders
For custom orders call 1-800-936-2172. Provide photograph, mat, frame and desired size selection to the customer service representative. Payment will be arranged and your order will be processed.