For customer service, contact Craimark Studios, Inc. at support@craimark.com
or 1-800-936-2172
Monday - Friday from 9am EST. - 6pm EST. For orders placed
after business hours, please call our Toll Free number to
leave a message. Your call will be returned the following
business day.
PHOTOGRAPH ONLY: Photograph
will ship within 6 - 8 days of order.
MATTED PHOTOGRAPH: Matted photograph
will ship within 8 - 10 days of order.
FRAMED: Framed photograph will
ship within 12 -14 days of order.
INTERNATIONAL ORDERS: Please
contact our Customer Serivce Team at 01-954-600-8123
(outside U.S.) or 1-800-936-2172 (within
U.S.).
Please contact Customer Service with any questions at 1-800-936-2172
or email support@craimark.com.
All packages will be shipped by UPS Ground Service.
Being we are shipping Fine Art, ALL deliveries will require
a signature. Please have your shipping address where you will
be during the estimated time of delivery. If you missed the
shipment, contact UPS at:
Customer Service
1-800-PICK-UPS (742-5877)
along with your tracking number.
Our shipping prices consist of the following:
PHOTOGRAPH ONLY: $10 per photo.
MATTED PHOTOGRAPH: $20 per matted
photo.
FRAMED: $30 per framed photo.
( UPS
Ground Service Cart )
If you need a tracking number, please email your name, address
and order number to tracking@craimark.com.
Your order number can be found at the top right hand side
of the email order confirmation that was sent at time of purchase.
All orders will only be accepted by a major credit card. CRAIMARK.COM
will appear on your credit card statement. * Florida Residents
will be charged 6% sales Tax.
We gladly accept international orders. Since our bank does
not allow us to accept credit card payments from outside the
North America, call or fax us with your order, and we will
get back to you quickly with your total, including shipping.
Once payment has been completed, we will begin processing
your order.
"Send certified cashiers check or money order (USD)"
Mail
Payment to:
Orders
Craimark
Studios, Inc.
13300 Atlantic Blvd #223
Jacksonville, FL 32225
With certain exceptions, we will accept a return for exchange
or for refund (less Shipping), provided the item is returned
within thirty (14) days from date of shipment.
Any such return must have a valid RMA # which can be retained
at support@craimark.com
or by calling 1-800-936-2172. Please be sure
to add your name, address and order # (order # can be found
on your order confirmation email). Returns will not be accepted
without a valid authorized RMA number.
A credit will be issued (less S&H), as soon as we receive
your return. We highly recommended you send any return with
insurance and tracking number. Without proof of delivery we
can not be held liable.
If purchased in the United States only -
No refunds will be provided in the form of cash or in any
other currency besides U.S. funds. All Refunds will be returned
to the credit card that was used from initial purchase.
If purchased out side the United States only
- No refunds will be provided in the form of cash. Refunds
will be returned to the credit card that was used from initial
purchase. Certified cashiers checks or money orders will be
mailed to you from your original purchase.
Mail
All Returns to:
Returns
RMA# ( )
Craimark
Studios, Inc.
13300 Atlantic Blvd #223
Jacksonville, FL 32225
Unfortnitly their are no return on any custom
order. Any questions, please email us at: support@craimark.com
For custom orders call 1-800-936-2172. Provide
photograph, mat, frame and desired size selection to the customer
service representative. Payment will be arranged and your
order will be processed.
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